Ecsow Predictive Dialer is a fully featured outbound dialing system integrated with Skype. Ecsow Predictive Dialer increase your agents talk time and contact rates. When dialing manually over 70% of your agent's time is wasted. Ecsow Predictive Dialer software dramatically increases agent productivity and eliminates unproductive calls(busy, no-answer, disconnected lines and answering machines, optionally leaving a voice message on answering machines).
Ecsow Dialer is as scalable and flexible as it is affordable. It do NOT need expensive telecom hardware or telephone lines - calls are made through the Skype directly by your agent computer. The only hardware requirement is computer, plus a USB headset that allows your agent to talk to a live person through a computer.
# Easy to use - setup and configure an Ecsow Dialer system in as little as 20 minutes
# Uses Skypeout dialing services. No need for telephony hardware
# Automatic detection of a live person answering the call or answering machine
# Automatically leave voice messages on answering machines
# Automatically skips busy lines, no answer lines and disconnected lines
# Supports 'Do Not Call' (DNC) list functionality
# Automatic caller details Pop-up
# Automatic retry for busy, no answer lines
# Agent can work anywhere as long as there is a PC with internet connection
# Seamless and silent call recording
# Web-based report
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